Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 14 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Article 1 - Preamble - Purpose These general conditions apply to all orders placed on the website "www.lacasedoneida.com" of BOX Oneida, SIRET 820 177 004 00018, VAT number FR21 intra-820 177 004, registered office: 6 Rue du Bois - 85180 CHATEAU D'OLONNE, hereinafter referred to as "the Site". These General Terms and Conditions (GTC) may be subject to change, the conditions applicable are those in effect on the Site at the date of the order. The confirmation of the order by the buyer constitute full acceptance of these terms of sale. The buyer is fully aware that its agreement on the content of these general conditions of sale does not require a physical or electronic signature of this document. Item No. 2 - Order Each product is presented with a listing of essential features and containing one or more non-contractual photos. Only the product file is contractual source. Given the craftsmanship of our products, slight differences may occur in the final achievement, which gives them charm and does not alter their quality and durability. BOX Oneida can not be held responsible if the differences in size, appearance, color intervened in the delivered product, which can not justify an order cancellation or refusal of delivery. Article 3 - Order validation BOX Oneida considers the firm order, after the validation of the Regulation and of our confirmation. For the buyer, the order is binding upon confirmation of the order. Article 4 - Price Product prices are quoted in euros and include all taxes related to the sale, the VAT at the date of the order. The prices applied are those on the site at the time of the order. The prices listed on the site include or delivery charges - the amount of which is fixed depending on the destination country or customs duties in the event of order towards a country other than France - which are entirely Paid by the buyer / importer and are his sole responsibility. Article 5 - Secure Payment Accepted payment methods are: - BLUE Card, Visa, Mastercard - Payplug - Payment by bank transfer: Orders with payment by bank transfer will be shipped upon receipt of payment on our bank account. Demand for bank details at: [email protected] Article 6 - Retraction The buyer has a right of withdrawal 14 days from the date of receipt of the products, without having to justify the reason. The exercise of the right of withdrawal is carried out under the responsibility of the buyer, that the obligation to send, at its expense, the products he wishes to cancel the order and within 14 days from the date reception. Any items must be returned in perfect condition and in their original packaging. The return must be made in the name and at the following address: BOX Oneida 6 rue du Bois, 85180 Châteaux d'Olonne. Article 7 - Delivery Packages are generally dispatched within 48 to 72 hours (working days) after receipt of your payment. This delay does not take into account the order preparation time. The standard shipping method is Colissimo off without signature. Whatever the chosen method of shipping, we will provide as soon as possible a link that allows you to track online delivery of your package. Shipping charges include packaging, handling and postage. They can contain a fixed part and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will have to pay postage for each of them. Packages are oversized and protected for your order to arrive in good condition. Article 8 - Warranty In case of defective product, the customer has seven days of purchase for return. To qualify for this warranty, the customer must contact us at its expense the defective product together with the invoice. We visit him while at our expense, to the address indicated on the order form, a new product in the case of an impossible repair or equivalent replacement product if the product is unavailable. We make no other warranty. Article 9 - Liability The performance of the obligations of BOX in Oneida term hereof shall be suspended upon the occurrence of a fortuitous event or force majeure (such as a total or partial strike of postal services, carriers, and disasters caused by floods or fires, for example), which would prevent the execution. BOX Oneida notify the customer of the occurrence of such an event as soon as possible. Item No. 10 - Law applicable in case of dispute All disputes and claims, of whatever nature or cause will be subject to French law before the Commercial Court of La Roche Yon knew, only qualified, even if referred , call in or plurality of defenders. Article 11 - Evidence Archiving All clauses in these Terms and Conditions (GTC) and all purchase and sale transactions contemplated therein, will be subject to French law. Records and computer files of the Site will be considered by the parties as proof of communications, orders, payments and transactions between the parties, unless proven otherwise.